Scope of Quality Management System:

The Company benefits from establishing a well-organised quality management system (QMS), which will be a tool used for developing effective and efficient performance of staff, services provided and ultimately the Company. The aim of QMS is to meet the needs of:

  • The Clients’ requirements by instilling them with confidence in our ability to deliver the desired service while exceeding their expectations
  • The Company’s requirements (internally & externally) by efficient use of all available resources and at optimum cost
  • The requirements of the ISO9001: 2008 and ISO 17025: 2005 standards

The QMS will:

  • Enable the Company to achieve the goals and objectives set out in its policy, strategy and three-year business plan including continued certification to ISO9001 & ISO 17025
  • Identify, monitor & review external & internal issues that have an impact on the business
  • Provide consistency and satisfaction in terms of methods, equipment, etc
  • Interact with all activities of the Company
  • Provide direction and continuous improvement of processes and systems
  • Assist in initially identifying the Clients requirements and result with their complete satisfaction
  • Aid the management of waste and minimise costs
  • Encourage and establish exceptional morale amongst all staff within the Company and facilitate training
  • Enhance the chances of increased market share
  • Monitor, measure and analyse Company/market data gathered via such paths as internal audits and customer feedback, which will be used to benefit the Company
  • Non-applicable items of clause 8 of ISO9001: 2015 are:

    8.4 ‘Control of externally provided processes, products and service’ – the company does not sub-contract, therefore this does not apply

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