Scope of Quality Management System:

The Company benefits from establishing a well-organised quality management system (QMS), which will be a tool used for developing effective and efficient performance of staff, services provided and ultimately the Company. The aim of QMS is to meet the needs of:

• The Clients’ requirements by instilling them with confidence in our ability to deliver the desired service while exceeding their expectations
• The Company’s requirements (internally & externally) by efficient use of all available resources and at optimum cost
• The requirements of the ISO9001: 2008 and ISO 17025: 2005 standards

The QMS will:

• Enable the Company to achieve the goals and objectives set out in its policy, strategy and three-year business plan including continued certification to ISO9001 & ISO 17025
• Identify, monitor & review external & internal issues that have an impact on the business
• Provide consistency and satisfaction in terms of methods, equipment, etc
• Interact with all activities of the Company
• Provide direction and continuous improvement of processes and systems
• Assist in initially identifying the Clients requirements and result with their complete satisfaction
• Aid the management of waste and minimise costs
• Encourage and establish exceptional morale amongst all staff within the Company and facilitate training
• Enhance the chances of increased market share
• Monitor, measure and analyse Company/market data gathered via such paths as internal audits and customer feedback, which will be used to benefit the Company

• Non-applicable items of clause 8 of ISO9001: 2015 are:

  8.4 ‘Control of externally provided processes, products and service’ – the company does not sub-contract, therefore this does not apply