Scope of Quality Management System:

The Company benefits from establishing a well-organised quality management system (QMS), which will be a tool used for developing effective and efficient performance of staff, services provided and ultimately the Company. The aim of QMS is to meet the needs of:

• The Clients’ requirements by instilling them with confidence in our ability to deliver the desired service while exceeding their expectations. Services offered include testing and energy calculations to demonstrate compliance with Building Regulations Part's E, F, G & L
• The Company’s requirements (internally & externally) by efficient use of all available resources and at optimum cost
• The requirements of the ISO 17025: 2005 standard

The QMS will:

• Enable the Company to achieve the goals and objectives set out in its policy, strategy and three-year business plan including continued certification to ISO 17025
• Identify, monitor & review external & internal issues that have an impact on the business
• Provide consistency and satisfaction in terms of methods, equipment, etc
• Interact with all activities of the Company
• Provide direction and continuous improvement of processes and systems
• Assist in initially identifying the Clients requirements and result with their complete satisfaction
• Aid the management of waste and minimise costs
• Encourage and establish exceptional morale amongst all staff within the Company and facilitate training
• Enhance the chances of increased market share
• Monitor, measure and analyse Company/market data gathered via such paths as internal audits and customer feedback, which will be used to benefit the Company